Privacy PolicyOraxel Solutions — Last Updated: March 4, 2026 |
This Privacy Policy explains how Oraxel Solutions (“we”, “us”, “our”) collects, uses, shares, and protects your information when you visit or make a purchase from https://oraxel.com (the “Site”).
1. Who We Are (Business Identity & Contact)
| Business Name | Oraxel Solutions |
| Address | Sharq, Block 7, Khaled Ibn Waleed Street, 25 Feb Tower, 8th Floor, 6150, Safat 13122, Kuwait |
| Phone / WhatsApp | +965 96088916 |
| [email protected] | |
| Support Hours | 09:00 – 17:00 (Sunday – Thursday) |
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at [email protected].
2. What Information We Collect
A) Information You Provide Directly
- Full name, billing and shipping address, phone number, email address
- Account information (if you register an account)
- Order details — products purchased, delivery preferences
- Messages sent via contact forms, email, or WhatsApp
B) Information Collected Automatically
- Device information: browser type, operating system, IP address, time zone
- Site usage data: pages viewed, links clicked, referring and exit pages
- Cookies and similar tracking technologies (see Section 8 for full details)
C) Payment Information
Payments are processed by authorized third-party payment providers. We do not store full card details on our servers. Your payment provider processes and stores payment data under their own privacy policy.
3. How We Use Your Information
- Process and fulfil orders, including order confirmations and shipping updates
- Communicate with you regarding purchases, returns, warranties, or support
- Prevent fraud and maintain the security of our Site
- Improve our Site, products, and overall customer experience
- Measure advertising effectiveness using Google Ads and Google Analytics
- Show relevant ads to past visitors of our Site (remarketing/retargeting)
- Send marketing messages — only if you have opted in (you may opt out at any time)
4. Legal Bases for Processing (Where Applicable)
- Contract necessity — to fulfil your order and provide our services
- Legitimate interests — security, fraud prevention, and improving our services
- Consent — for optional marketing cookies, newsletters, or remarketing where required by law
- Legal obligations — tax, accounting, and regulatory compliance
5. How We Share Your Information
We share your information only as necessary to operate our business. We work with the following categories of trusted third parties:
| Third Party / Category | Purpose |
| Payment Processors (e.g., Tap Payments, PayPal, Stripe) | Securely process customer payments |
| Shipping & Logistics Partners | Deliver orders to customers |
| Google LLC (Google Analytics) | Website traffic analysis and performance reporting |
| Google LLC (Google Ads) | Ad delivery, conversion tracking, and remarketing |
| Email / CRM Platform | Order confirmations, support communication, and marketing (opt-in only) |
| Legal / Compliance Authorities | When required by applicable law or court order |
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
6. International Data Transfers
Oraxel Solutions is based in Kuwait and primarily serves customers in Kuwait and the UAE. Some of our service providers (such as Google) may process data in other countries. We take reasonable steps to ensure such transfers are subject to appropriate safeguards and that your data is handled securely in accordance with applicable privacy laws.
7. Data Retention
We retain personal information only as long as necessary for the following purposes:
- Fulfilling orders and providing after-sales support
- Meeting legal, tax, and accounting requirements (typically 5–7 years depending on applicable law)
- Resolving disputes and enforcing our agreements
When data is no longer required, we securely delete or anonymise it.
8. Cookies and Tracking Technologies (UPDATED)
We use the following categories of cookies and tracking technologies on our Site:
| Category | Examples | Purpose |
| Essential / Functional | Session cookie, cart cookie | Keep the shopping cart working, enable checkout, remember language preference. Cannot be disabled. |
| Analytics | Google Analytics (_ga, _gid) | Measure how visitors use our Site — pages visited, time on site, traffic sources. Helps us improve usability. |
| Advertising & Remarketing | Google Ads (DSID, IDE, _gcl_au) | Track ad conversions and show relevant ads to past visitors of our Site on Google Search, YouTube, and the Google Display Network (remarketing). |
| Performance | Speed Insights, Hotjar (if used) | Monitor Site performance and load times to ensure a fast experience. |
Google Remarketing Disclosure:
We use Google Ads remarketing to display ads to users who have previously visited our Site. Google may use cookies (such as the DSID or IDE cookie) to serve these ads across Google Search, Gmail, YouTube, and the Google Display Network based on your prior visits to oraxel.com.
Opt-Out Options:
- Manage Google ad personalisation: https://adssettings.google.com
- Opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout
- Manage all cookies via your browser settings (note: disabling essential cookies may affect cart and checkout functionality)
- If our Site uses a cookie-consent banner, you may adjust your preferences there at any time
9. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal data (subject to legal retention obligations)
- Object to or request restriction of certain processing activities
- Withdraw consent for marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.
10. Marketing Communications
We only send marketing emails or messages if you have opted in. You can withdraw consent at any time by:
- Clicking the “Unsubscribe” link in any marketing email
- Contacting us directly at [email protected]
Unsubscribing from marketing will not affect essential service messages (order confirmations, shipping updates, support replies).
11. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no online service can guarantee absolute security, and we encourage you to use strong passwords and keep your account credentials confidential.
12. Children’s Privacy
Our Site is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
13. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we may notify you by email or by posting a prominent notice on our Site. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.
Last Updated: March 4, 2026 | Oraxel Solutions | [email protected]